1. Package Price – Prices correct at the time of invoicing and are based on current airfares.taxes. hotel rates and the current rate of exchange. Prices are subject to change until full payment is received by the Company. The Company reserves the right. without prior notification.to adjust prices in
accordance with increases in airfares. air-fuel taxes. government and/or airport taxes and in the event of any currency and/or price adjustments. which may become effect ve up to the date full payment is received by the Company.
- Responsibility – The Company and their associated companies and agents. act as an intermediary only in producing and booking various travel arrangements.and on condition that they will not be liable for any injury.damage. loss.accident. delay or any other irregular ty that may be occasioned by any defect in any vehicle. or another form of conveyance. or by error or default of any company or person engaged in conveying the passenger. carrying out the arrangement of the tour or otherwise in connecting on therewith. The passenger tickets in use by the airline or charter when issued shall constitute the sole contract between the airlines or charter and the purchasers of those tickets and/or passenger. The Company makes every effort to ensure that all arrangements and services connected with your travel arrangements will be carried out as specified in the most efficient
and effective way possible. However. being intermediaries we do not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care. we do not accept liability ty for error and omissions of such suppliers. It is the clients” responsibility to satisfy themselves with any local laws and applicable insurance options. if any.for any facility es used or hired.
- Substitution – The Company or its agents and associated companies reserve the right to substitute hotels booked with a similar category or upgrade to a higher category at no extra cost to the passenger. Hotels reserve the right to close facilities due to operational requirements without prior notice. Services and facilities at hotels may change without notice.
- Travel Delays – The Company does not hold itself responsible for any delays prior to departure. or during the course of its tours. brought about by technical difficulties. strikes.weather conditions or any other unforeseen circumstances which are beyond its control. It is understood that any expenses relating to these unscheduled extensions (e.g. hotels. meals.airfares.telephone calls. etc.) will before the passengers’ account.
- Force Majeure (superior force) – The Company does not accept liability or pay you compensation where the performance of our contractual obligations is affected by “force majeure” (included but not limited to war. the threat of war. riot. civil or political unrest. industrial dispute. terrorist activity. natural or nuclear disasters. fire. adverse weather conditions.closure of ports or airports. air traffic control delays, technical problems. circumstances amounting to “force majeure”.The company will always use its best endeavors to assist passengers where necessary and or possible.
- Unused Services – No refunds will be considered for any unused services irrespective of whether they form part of the base c package. or whether they are in respect of pre-booked optional arrangements.No refunds can be considered on partially unused hotel accommodation.flights or car rentals.
- Special Requests – Should you have any special requests these should be conveyed to us at the time of booking. The Company will endeavor to comply with special requests however the Company cannot guarantee that these special requests will be met.
- Travel Documents -It is the responsibility of each passenger to ensure that they are in possession of the correct documentation prior to departure. The Company shall not accept responsibility for any consequences of any nature whatsoever. arising from the passenger failing to ensure that he/she has complied with the necessary health/passport/visa/re-entry permit requirements. Passports must be valid for a minimum of 6 months after your intended return date.
- Travel Insurance – Travel insurance is essential. We strongly advise passengers to take out travel insurance against cancellation.curtailment. illness. loss of baggage. personal accident. personal liability and default at the time of booking.
- Amendment to Airline Tickets – Once tickets have been issued: a cancellation fee will be levied by the airline in question (this fee varies from airline to airline and can range from 25% of the fare paid up to 100% of the fare paid plus VAT) should any changes be requested. Such changes specifically include. but are not necessarily limited to. any changes which are required to be affected due to the incorrect spelling of a passenger’s name. change to travel dates or routing. In some cases. once issued, any changes will result in a 100% cancellation fee. Airlines are not-negotiable changes post ticket issuance.
- Reservations and payment – Upon confirmation the following payments are due –
Land arrangements – hotel/transfers/tours etc.A non-refundable. A non-transferable deposit of 50% of the total land price is payable at the time of confirmation.
Air tickets – At the time of confirmation of flights. the airline will provide ZrpTravels with terms and conditions. Incertain circumstances. the airline may require immediate full payment upon confirmation. Once issued. air tickets are non-refundable and not transferable.
Final names/ rooming lists must be provided at the time of booking.
ZrpTravels reserves the right to cancel any reservations for which the total amount due has not been received by the due date. in which event the deposit paid will be forfeited to ZrpTravels and airline concerned. Reservations will only be considered firm bookings when the deposit has been received by ZrpTravels.
ZrpTravels guarantees the price of land arrangements and airfares once full payment is received. except where subsequent increases are beyond our control.
ZrpTravels acts on behalf of various principles and cannot be held responsible for any increases. cancellations or changes effected by these principles.
- Cancellations and Curtailment – Land Arrangements (hotels.tours. transfers) All deposits are non-refundable/non-transferable.For cancellations/reduction in group numbers received within 8 weeks of travel a 100% cancellation on fee will be imposed.
Air- Once air tickets have been issued. these are none- refundable.
- Airtickets – Passengers are reminded that they are responsible for reconfirmation of flights and flight times at least 72 hours prior to departure to ensure the airline has had no schedule or time changes. Failure to reconfirm flights with the airline concerned could lead to the cancellation of the flight reservation. The Company is not responsible for the overbooking by airlines resulting in passengers being denied boarding. Providing passengers adhere to check-in time.it is the airline’s responsibility to reroute or rebook flights.
This document together with the Company confirmation/invoice/itinerary constitutes the sole record of the agreement between the parties. No party shall be bound by any representation. warranty. and promise of the like not recorded herein. No addition to these Standard Terms and Conditions shall be of any force or effect unless in writing and signed by a duly authorized representative of the Company No indulgence which the Company (“the grantor”). may grant to the passenger (“the grantee”). shall constitute a waiver of any of the rights of the grantor. who shall not thereby be precluded from exercising any rights against the grantee which may have arisen in the past or which might arise in the future? All costs and disbursements. including legal costs on the attorney and client scale incurred by the grantor in recovering any damages and payments payable by the passenger to the Company shall be for the passenger’s account.
These terms and conditions shall be governed by the laws of the Republic of South Africa.
ZrpTravelsand (SWG) is part of ASATA
If you are not entirely happy with the services offered by ZrpTravels or any of the services provided to you by any hotel. ground handler. tour operators or airlines. please address your complaint in writing. It is very important that you contact us immediately if you are not happy with service as this will enable us to to resolve the problem.
